Call Us: +972-9-7714578

Server Management
Network Management
Desktop Management
Help Desk & ITIL
Log Management
MSP Solutions
| |
 Enterprise Products
 EMS Development Tools
 DataBase Analysis Tools

ServiceDesk Plus - MSP 8.2


Complete Help Desk for Managed Service Providers



What is ServiceDesk Plus - MSP?

ServiceDesk Plus - MSP is a web based ITIL ready, Help Desk software with integrated Asset management module built specifically for Managed Service Providers. It has been designed to handle multiple accounts in a single Help Desk so the MSPs don′t have to juggle with multiple software. It is bundled with thoughtful features like Incident Management, Account Management, Asset Management, Knowledge Base, Service Level Agreements, Remote Control Management, and Purchase and Contract Management. All these modules come in a single package at a very affordable price!



Customer′s Quote
Having tested products such as Vivantio and Numara Track-It! we have found that ServiceDesk Plus MSP is an exceptional solution for MSPs and with ManageEngine's 90:10 promise mark-mottershead Mark Mottershead,
Managing Director,
Managed Services Centre Limited
  Customers Jason Roberts,
Technical Manager,
TCNS - IT and Network Support provide
As a Managed Service Provider who has been in the I.T Helpdesk industry for over 18 years and using a number of different helpdesk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements.
Webinar Video
Know How ITIL Helps MSPs Win More Business
Webinar Video
Video Demo
Implementation video of ServiceDesk Plus - MSP with a use case.
Video Demo










ServiceDesk Plus - MSP Editions



ServiceDesk Plus - MSP is available in three editions. Pick the edition that suits you the best.

  • Standard Edition
  • Professional Edition
  • Enterprise Edition


Standard Edition: Help Desk Only

Professional Edition: Includes Help Desk & Asset Management.

Enterprise Edition: Includes ITIL Help Desk & Asset Management.

Please contact to get your quote.


  ServiceDesk Plus - MSP
Standard Edition
ServiceDesk Plus - MSP
Professional Edition
ServiceDesk Plus - MSP
Enterprise Edition
Account Management
Help Desk
Problem Management    
Change Management    
Configuration Management Database (CMDB)  
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Remote Desktop Sharing  
IT Help Desk Reports
  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Automatic Case Routing
Auto Device Discovery  
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
Asset Management  
Purchase Management  
Custom Request Form Templates
Flash Reports
Operating systems supported      
  • Windows
  • Linux
Database Support      
  • MySQL
  • MS SQL
Pricing (starts at) $595 $1195 $3495